You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section called “My Promotions,” you’ll be able to see: Your usage on promo features (e.g. data bonuses). The remaining portion you have left if you’re on a promo that extends multiple months. Just to...

From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid service. These promos are redeemed using Promo Codes or they may also be Auto-load Promos (which are automatically applied offers on your base plan). Below are a few things you...

To apply a promo when changing your plan, just follow these steps: Sign in to Self-Serve, select Change Base Plan on the Overview page, select the plan you want, and scroll to the bottom of the page. Under the “Promotions” header, you’ll find the promos that are currently applied to your base plan. From here, you can apply...

You can now buy Koodo Prepaid SIM Cards at select Red Apple Stores and The Bargain! Shop. To find the store locations nearest to you, use the Red Apple or The Bargain! Shop store locators. Activating your Koodo Prepaid SIM Card You can easily activate your Koodo Prepaid SIM card online. For more information about...

Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you're not getting the results you want, Koodo offers a 15-day money back guarantee on your phone. You'll get...

How do 360-day plans work? On a 360-day plan, you’ll get your full 12 months’ worth of data on your activation date. The data will not expire within the 12 months, and any unused data after 360 days will not be carried over. To help you keep track of your usage, we'll send you reminders each time...

At Koodo Prepaid, we're on a mission to deliver an amazing online experience to our customers, by giving you all the tools you need right at your fingertips. We're excited to unveil the new platform we've built to truly put the power in your hands. Introducing the new Self Serve, Koodo Prepaid’s brand-new self-serve portal that...

How to top up your account You can top up your account by logging in to your Prepaid Self Serve account. Choose from three top-up options: 1. Credit or Debit card: You can easily pay your bill by registering a credit or Visa Debit card on your Prepaid Self Serve account. While you’re at it, you can also...

What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a Talk or Data Booster add-on by logging in to Prepaid Self Serve. Here’s how: Log in to your Prepaid Self Serve account Select the Base Plan & Booster Add-ons tab Beside Base Plan Minutes, Data & Booster Add-on(s), select Add Booster Add-ons From...

Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Order one today through TELUS.com, or get one at your nearest store. If you have a Prepaid SIM you wish to activate, you’ll need to go to our Prepaid site to see how. Activate here. Getting another phone on Prepaid You...