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Whether it's moving your number over to Koodo (porting your number) or understanding your first...
With Easy Roam® you can use your existing phone plan when you travel abroad. You're only...
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Changing your mobility rate plan
Whether you're looking to get a new plan that offers more, or to downsize based...
Your Koodo phone bill after activating
Understand how your bill works and what you can expect to see on it. This...
Paying your phone bill in Self Serve
You can easily make a one-time payment through your bank, or with your credit card,...
You can make changes to your Koodo account for free via Self Serve. If a rep makes changes for you, service fees may apply.
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Resolve a concern
We welcome the opportunity to speak with you to set things right. If you still have an outstanding issue after contacting Koodo and speaking with a customer service representative, you can escalate your concern to our management team here.
If you've already tried to resolve your issue with the Koodo management team directly but still need further assistance, view your additional options.