Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card: Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s): You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid plans...

Whether it's moving your number over to Koodo (porting your number) or understanding your first bill, here's everything you need to know if you've just set up a new line with us. To see if your existing phone number is eligible to move to Koodo, check here. To get started with transferring your number to Koodo, please...

A SIM is a tiny card with a big job! It stores your data and phone number and carries a unique identification number that links you to a specific mobile phone company. (Your text messages are not stored on your SIM and will not be transferred from your old phone.) Without a SIM card inside your...

Learn how to set up physical SIM cards, eSIMs, and eSIM vouchers in Apple and Android phones. Learn about SIM cards and eSIMs What’s a SIM card? The Subscriber Identity Module (or SIM, for short) is a way for customers to connect to the Koodo network A SIM card can be either a physical SIM card (pSIM)...

Did you know that new and existing Koodo customers can activate a tablet plan with Koodo? It’s super easy to set up! Heads up! A tablet device must be purchased along with the plan. How does it work? To get started, visit a Koodo Store, authorized dealer, or retail location. Want to find a store near you? Check...

Moving from prepaid to monthly postpaid is a great option if you want to expand the services available to you from Koodo. You’ll also have access to loads of great features from Koodo. Before you move, please note that a credit check is required for all new monthly-billed activations. Check out our credit check requirements. Ready to...

A SIM PIN protects your SIM card from unauthorized and unintentional communication or internet browsing. Plus, whenever you restart your phone or remove the SIM card, your SIM card will automatically lock, showing Locked SIM in the status bar. To unlock it and restore your access, you’ll need the SIM PIN. What You Should Know about...

Moving out of the country? Does a friend or family member want to take ownership of your phone line? Is your child now old enough to take ownership of his or her phone line? Learn how to easily transfer the ownership of one or all of your phone lines to someone else. What is a...

Remember that all phones sold in Canada after December 2017 already come unlocked. If you’re travelling internationally, sign up for Easy Roam® to stay in touch. However, if you need your phone unlocked here, you will first need your IMEI code. How to find your IMEI Dial * 06#. If it works, your IMEI will pop up Or,...

It’s easy to find out if your phone is compatible with the Koodo network – just check your IMEI, a unique number that identifies your mobile phone. Most 4G/HSPA phones will work on our network. How to find your IMEI Dial __06#__* . If it works, your IMEI will pop up. To check if your phone is...