Why your Koodo bill may be higher than you expected
We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and...
We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and explanations for unanticipated charges on your bill, like proration, credits expiring, previous Tab charges, roaming charges, or long-distance charges. The best way to check why your bill may be higher...
How to pay your bill
There are a number of easy ways to pay your Koodo bill from paying directly through your bank, to paying through Self Serve, to setting...
There are a number of easy ways to pay your Koodo bill from paying directly through your bank, to paying through Self Serve, to setting up pre-authorized payments (also referred to as auto-pay).
Pay via Self Serve
You can easily pay your bill through your chequing account, with your Visa Debit/MasterCard Debit card, or credit...
Setting up pre-authorized payments
** To protect your privacy, this is an online-only transaction that must be done using Self Serve.
Signing up for pre-authorized payments (also referred to as...
** To protect your privacy, this is an online-only transaction that must be done using Self Serve.
Signing up for pre-authorized payments (also referred to as auto-pay) is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa Debit/MasterCard Debit card every month, which means you don't need to remember...
Auto-pay discount
The auto-pay discount gives you $5 off each month for each subscriber on an eligible, in-market rate plan, when pre-authorized debit or pre-authorized credit payments...
The auto-pay discount gives you $5 off each month for each subscriber on an eligible, in-market rate plan, when pre-authorized debit or pre-authorized credit payments are active on the account.
What’s the difference between auto-pay and pre-authorized payments?
There’s no difference between the two concepts - they’re interchangeable terms! If you set up pre-authorized debit...
Paying your phone bill in Self Serve
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll...
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill.
Log in to your Self Serve account.
Select the...
Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept:
1 - There are several ways you can pay your monthly bill online:
If you pay with a Canadian credit card,...