All Koodo plans run on reliable and award-winning 5G and 4G LTE networks, stretching your coverage from east to west and north to south. Full access to the 5G network requires a 5G device and 5G speed rate plan. Compatible with Koodo – 4G (HSPA/LTE) frequency Koodo, TELUS, Virgin, Fido, Bell, Rogers Not compatible with Koodo – HSPA...

If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone has no service or isn’t able to send or receive calls and text messages. Try these troubleshooting tips: Turn off airplane mode: Make sure airplane mode is turned off. This setting...

At Koodo, the choice is yours – even when it comes to speed. There are two speed experiences you can choose in our rate plans, based on your needs and budget: 3G and 4G. All Koodo plans run on reliable and award-winning 5G and 4G LTE networks. We offer the below data speeds that you can...

Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911, or E911 Phase 1, is a service that displays your mobile phone number to emergency operators as well as the location of the cellular site carrying your call. E911 Phase 2 provides...

What is Extended Network Coverage? Extended Network Coverage is designed to give you cell service in certain spots across Canada where there is no Koodo network coverage, by connecting you to a partner’s network. If you’re entering an area with Extended Network coverage, your phone will connect to the partner’s network (this typically takes...

The mental health crisis and suicide prevention service can be reached via phone or texting at 9-8-8. 9-8-8 is for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement. Call or text 9-8-8 toll-free, anytime for confidential support in English or French....

Find all the essential contacts you need, from medical emergencies to roadside assistance, right here in the Koodo network and the applicable charges you may incur. Stay connected and informed with our curated directory. Canada-wide special numbers The following is a list of special and emergency numbers in the Koodo network. By Canadian convention, a...

Sometimes your phone isn’t able to connect to the internet or your cellular data isn't working. Annoying, right? These tips below can help you solve the problem. Your phone connects to the internet in two different ways: network data (4G LTE) and Wi-Fi. Before you head to a Koodo store or call us for help, here...

Koodo customers now have mobile coverage in select areas of the TTC subway system. Where on the TTC will I have a mobile network connection? Line 1 – in the following stations and connecting tunnels: St. George Museum Queen’s Park St. Patrick Osgoode St. Andrew Union King Queen Dundas College Wellesley Bloor-Yonge Line 1 – in the following stations: Spadina Dupont Line 2 – in the following stations and connecting tunnels: St. George Bay Bloor-Yonge Line 2...