## 1. __How can I update my payment method?__

To ensure the payment method you provide is always up-to-date, you can easily update your info anytime through [Self Serve](https://www.koodomobile.com/my-account/subscriptions/manage-payment). You can follow the steps below to update your billing information:

1. Log in to your Self Serve account and click __Manage internet and subscriptions.__

2. Under the “Manage your payment info” section, select __Update your credit card.__

3. Update your card information and make sure to save all the changes.

__Note:__ Koodo Internet allows only pre-authorized payments, so you won’t be able to make any one-time payments. You’ll be charged on your billing date. All outstanding charges will be billed to your credit card in 1-2 business days.

If you have trouble updating your billing information, please go to [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) to schedule a callback, and a rep will help you with this. 

## 2. __What should I do if I've been overcharged for services?__

For more information about your home internet charges, please review your receipts in Self Serve. 

## 3. __How can I view or download a payment receipt? Where can I find my transaction number?__

You can easily access and view your monthly receipts at [Self Serve](https://www.koodomobile.com/my-account/subscriptions/receipts). You can also find the details of your billing date, amount paid, and transaction number on your receipt. 

## 4. __How do I submit my payments for tax exemption?__

Please download your receipts from Self Serve and submit them when you file your taxes. 

## 5. __Can I add my internet charges to my monthly bill?__

Koodo Internet is a subscription-based service, so it can’t be combined with any other Koodo subscriptions or services. 

## 6. Why was my credit card charged before my service was activated?

Koodo Internet is a __prepaid__ subscription service. Your first payment will be made at the time of purchase, but your regular billing cycle will commence 7 days from your chosen activation date.

__Still confused about when you’ll get charged?__

For instance, if you buy Koodo Internet on November 1 and set November 8 as your activation date:

- You'll be charged on November 1 for services from November 15 to December 14.
- Subsequent charges will occur on the 15th of each month. 

## 7. __How can I view the details of my subscription?__

You can view your subscription at Self Serve. 

## 8. What are the accepted payment methods?

To purchase a Koodo Internet subscription, you’ll need one of the following: 

- a valid Canadian-issued debit card from Visa or MasterCard 
- a credit card from Visa, MasterCard, or American Express

We don’t accept international credit cards.

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